Training and Quality Manager - Waldorf Astoria Park City

Company: Hilton
Location: Park City
Posted on: January 26, 2025

Job Description:

Waldorf Astoria is looking for a Training and Quality Manager to join the Human Resources Team in Park City! With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining. In this role, you will report to the Director of Human Resources and assist in overseeing and managing the training and professional development for hotel team members as well as auditing guest comments to monitor trends and implement changes or assist the Executive Team on business decisions based on data analytics. You will be a part of a small Human Resources team and will be expected to assist in Human Resources items including onboarding/orientation, employee activities and other HR functions. The ideal candidate will have prior hotel training or Human Resources experience and knowledge of Luxury and/or Forbes standards. Why join the Waldorf Astoria Park City?

• Free Epic Local Ski Pass
• Drastically discounted spa services
• Work in an environment where kindness, creativity and authenticity is highly appreciated
• Complimentary meals on duty
• Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
• The world is yours- Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries Want to learn more? , What will I be doing? As a Training and Quality Manager, you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Develop, coordinate, implement and measure corporate and hotel-specific team member relations and training programs and initiatives to ensure positive team member morale and performance and a well-trained, quality service-oriented staff.
  • Interview, train, supervise, counsel, schedule and evaluate staff.
  • Develop action plans, organize, coordinate and disseminate information on various functions/activities of the Employee Relations program, including the team member awards program.
  • Coordinate and facilitate training programs according to standard. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
      • Quality
      • Productivity
      • Dependability
      • Customer Focus
      • Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
        • Access to your pay when you need it through DailyPay
        • Medical Insurance Coverage - for you and your family
        • Mental Health Resources
        • Best-in-Class Paid Time Off (PTO)
        • Go Hilton travel discount program
        • Supportive parental leave
        • Matching 401(k)
        • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
        • : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
        • Career growth and development
        • Team Member Resource Groups
        • Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-JO1

Keywords: Hilton, Ogden , Training and Quality Manager - Waldorf Astoria Park City, Executive , Park City, Utah